Care Management Support Assistant

Role Overview

The Care Management Support Assistant 3 provides advanced non-clinical support that helps care teams coordinate services and connect members and their families with relevant healthcare resources. Day to day, the role combines member and provider communication, accurate documentation, and administrative workflow support to keep care management activities moving efficiently.

Key Responsibilities

• Coordinate routine administrative tasks for care management teams and member services.
• Communicate with members, family members, and healthcare providers through inbound and outbound calls.
• Help identify member needs and direct members to suitable healthcare services and resources.
• Enter and maintain information accurately, complete calculations, and follow established quality standards.
• Support care management assessments, records, and other operational documentation.
• Prepare job aids and assist with training on designated care management processes.
• Apply department procedures and use sound judgment to organize competing tasks and resolve routine issues.
• Take on related duties as assigned by management.

Requirements & Qualifications

• At least two years of demonstrated leadership experience.
• One to three years of technical or administrative support experience, including use of Microsoft Word, Excel, and Outlook.
• Experience providing administrative support in a healthcare setting.
• Familiarity with care management services and healthcare resources.
• Strong organization and prioritization skills, with the ability to work independently.
• Ability to work remotely while protecting confidential member information; a dedicated workspace and reliable internet connection are required.
• An associate or bachelor’s degree in business or a related field is preferred.
• Microsoft Access experience and knowledge of medical terminology are preferred.
• Experience supporting Medicaid, Medicare, or long-term care members is preferred.
• Spanish-language communication skills are preferred.
• Willingness to travel occasionally to company offices for meetings or training.