Collections Specialist

Role Overview

As a Collections Specialist, you’ll manage customer accounts from initial payment reminders through resolution of overdue balances. Your work will help reduce aging receivables while addressing billing concerns and arranging practical payment plans that preserve constructive customer relationships.

Key Responsibilities

• Review an assigned portfolio, identify unpaid invoices, and plan follow-up based on account age and collection priority.
• Reach out to customers by phone and email to discuss overdue balances and confirm payment timelines.
• Agree on payment arrangements with customers and follow up to track whether commitments are met.
• Examine account histories and aging reports to focus efforts on the most urgent or delayed receivables.
• Investigate invoice questions and billing discrepancies, coordinating with the relevant teams to resolve payment barriers.
• Record collection conversations, actions, customer responses, and next steps accurately.
• Work with Billing, Sales, and Customer Service to address account issues and keep collection activity moving.
• Escalate seriously delinquent accounts when appropriate, assist with legal collection processes, and report progress against collection goals.

Requirements & Qualifications

• At least one year of collections experience, or demonstrated ability in collections and payment negotiation.
• Strong communication and negotiation skills, with the ability to discuss past-due balances professionally.
• Good judgment in prioritizing accounts and following through on payment commitments.
• Careful documentation habits and attention to detail when maintaining account records.
• Ability to investigate billing concerns and coordinate resolution with internal teams.