Collections and Recovery Supervisor

Role Overview

The Collections and Recovery Supervisor leads efforts to bring overdue accounts back on track while ensuring customers are treated professionally and recovery actions follow established policy. The role combines payment negotiation, repossession coordination and legal case follow-up, while identifying patterns in recoveries that can help underwriting make better-informed credit decisions.

Key Responsibilities

• Meet collection goals across the assigned branches or portfolio, and keep portfolio-at-risk performance within the set threshold.
• Apply the company’s debt recovery process consistently, agreeing repayment arrangements within approved limits and advising customers on ways to avoid further delinquency.
• Oversee repossession and asset liquidation in line with procedure, including monitoring car-tracking information and coordinating auctioneers.
• Maintain working relationships with collection agencies, investigators, auctioneers, storage yards and valuers involved in recovery activity.
• Coordinate with external advocates on cases referred for legal action, track court progress and follow up to support timely resolution.
• Prepare accurate daily, weekly and monthly updates on collections and repossession progress.
• Share recovery trends and the underlying causes of delinquency with underwriting to inform future credit decisions.
• Protect confidential customer and company information, and escalate policy exceptions, proposed write-offs or non-standard restructuring for the required approval.

Requirements & Qualifications

• Bachelor’s degree in a business-related discipline, or equivalent practical experience.
• At least five years’ experience in collections, debt recovery or asset-finance recovery, including a minimum of two years in a supervisory role.
• Practical knowledge of debt recovery processes, negotiation techniques and repayment arrangements.
• Experience coordinating repossessions and asset liquidation, with familiarity using car-tracking systems.
• Confident, persuasive communication and the ability to remain composed under pressure while dealing with customers and external partners.
• Sound judgment, integrity and a strong commitment to ethical handling of recovery matters and confidential information.
• Willingness to travel for site visits.

What We Offer / Why Join

The role offers the opportunity to influence both recovery outcomes and future lending decisions by connecting frontline collection experience with underwriting. It also carries defined authority to agree standard repayment plans and initiate routine repossession or auction steps, with complex legal matters and exceptions handled in coordination with the appropriate internal approvers.