DUTIES & RESPONSIBILITIES:
- Follow-up with overdue customers over phone, serving notices and field visit
- Organize debtor list according to severity of delinquency, ensure all client are contacted and notify reporting manager on difficult accounts
- Keep track of assigned accounts to identify outstanding debts create a list of customers who have not made payments on daily basis and reporting
- Record new commitment to repay debt, determine if debt can be collected and accordingly recommend for recovery
- Accountable for reducing delinquency for assigned accounts
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Providing customer service regarding collection issues, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments and customer reconciliations
KNOWLEDGE, SKILLS, AND EXPERIENCE:
- Must have Collection/Credit exposure
- Must have excellent communication and inter-personal skills
- Understanding of retail finance Must have experience in debt collection and credit management
- Commerce or Finance Graduate
- Between 8-10 yrs. of experience
- Relationship building
- Communication &Interpersonal skills
- Presentation skills.
- Debt Collection
- Credit management
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