Role Overview
This position is the primary operational link between the company and its shipping clients. You will manage the full lifecycle of export shipments, from receiving initial instructions through to documentation, cargo booking, and final delivery confirmation. Your ability to keep clients informed and proactively solve logistics issues will directly impact the company's reputation for reliable freight forwarding services.
Key Responsibilities
- Serve as the daily point of contact for assigned clients, ensuring all shipment instructions are understood and executed accurately.
- Review incoming orders and promptly request any missing documentation or clarification needed to begin processing.
- Provide clients with timely updates on file progress and respond to queries without unnecessary delay.
- Prepare export documentation in line with shipping and regulatory requirements, and book cargo space with appropriate carriers.
- Coordinate inland transport for container stuffing and port of receipt deliveries, liaising with trucking partners as needed.
- Track vessel schedules and communicate any changes or delays to clients and internal teams.
- Receive and verify supplier invoices, attach them to the relevant shipment file, and route them for management approval.
- Maintain up-to-date records in the internal monitoring system, archive files both physically and electronically, and ensure all required attachments are present on each file.
- Identify potential operational issues and escalate unresolved problems to management while keeping clients informed of any risks or disruptions.
Requirements & Qualifications
- Diploma in Clearing and Forwarding or an equivalent logistics-related qualification.
- East Africa Freight Forwarding Practicing Certificate is an added advantage.
- At least two years of hands-on experience in clearing and forwarding, with a solid understanding of export documentation and shipping line procedures.
- Strong organisational skills with the ability to manage multiple shipment files simultaneously while meeting deadlines.
- Good verbal and written communication skills for client-facing updates and internal coordination.
- Familiarity with freight monitoring or operations software and standard office tools.
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