CDIT Manager

Role Overview

This role is the operational backbone for Customer Development technology, ensuring field sales teams have clean data, stable systems, and actionable reports to execute daily. The manager leads a team that maintains master data accuracy, resolves system incidents, and drives improvement projects that keep sales technology running smoothly. Every day involves balancing user support, data governance, reporting delivery, and project coordination to support efficient field sales execution.

Key Responsibilities

• Own master data governance for Customer Development, enforcing policies and controls to keep customer and product data accurate, complete, and compliant.
• Lead the service desk and LeverEdge support team, resolving system incidents, user queries, and technical issues within agreed service levels.
• Plan and manage IT projects, including deployment of new solutions, system enhancements, user acceptance testing, and post-implementation support.
• Develop and maintain business reporting dashboards and templates, delivering regular reports such as Perfect Store, EFOS, FCS, and outlet detail analyses.
• Act as the primary liaison between field sales teams and head office, representing Customer Development in regional systems governance meetings.
• Oversee the accurate calculation and timely processing of field sales allowances and incentive payments, including lunch and car allowances as well as sales force and distributor incentives.
• Serve as custodian of LeverEdge standard operating procedures, ensuring adherence to IT governance and audit requirements, and implementing corrective actions from audit findings.
• Manage the CD IT team's performance, resource allocation, and capability building through coaching and development.

Requirements & Qualifications

• Bachelor's degree in information technology, computer science, information systems, business information technology, or a tightly related field.
• At least five years of experience in IT systems management, sales systems support, or master data management.
• Proven experience managing business applications and reporting platforms in a sales or field operations environment.
• Demonstrated ability to lead teams and manage stakeholders across different functions and levels.
• Hands-on experience with field sales automation systems; prior exposure to LeverEdge is strongly preferred.
• Familiarity with data governance disciplines, service desk operations, and IT project lifecycle.