Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Dubai, United Arab Emirates
Closing Date:
Undisclosed
Salary:
AED 2,000 - AED 3,500 / month
Other Pay:
Benefits
Call Center Agent
Location: Abu Dhabi (Full-Time) – Preferable Female
Company: Al Farah Gourmet & Butchery
About the Role
We are expanding and looking for a customer-obsessed Call Center Agent to join our team in Abu Dhabi. If you love food, move fast, and thrive on helping customers, we would love to meet you.
Key Responsibilities
- Handle inbound calls, WhatsApp, and social inquiries; process orders accurately (butchery, gourmet retail, ready-to-cook, catering).
- Make courteous outbound follow-ups to confirm orders, collect feedback, and share new items and seasonal boxes.
- Upsell and cross-sell (e.g., trays, sides, spices) and meet monthly conversion KPIs.
- Coordinate with branches, delivery, and kitchen for smooth, on-time dispatch.
- Log interactions in CRM; maintain daily reports and order trackers.
- Resolve issues professionally and escalate when needed.
Requirements
- 1–3 years experience in call center or customer service (F&B or retail preferred).
- Fluent Arabic and English (spoken and written).
- Strong phone etiquette, fast typing, and clear documentation.
- Comfortable with WhatsApp Business, CRM systems, and MS Excel or Google Sheets.
- Knowledge of Abu Dhabi areas and delivery logistics is a plus.
- Flexible to work shifts, weekends, and holidays when required.
- Valid residency (Iqama).
Compensation
Job Type: Full-time
Pay: AED 2,000.00 – AED 3,500.00 per month
How to Apply
Interested candidates can send their CVs to [email protected]
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