Call Center Agent
Posted:
Company Details
Name:UAE Jobs
Industry:
Consulting
Website:
https://applydubaijob.com
Description:
applydubaijob.com is a trusted online job platform dedicated to helping job seekers find better career opportunities across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, the wider UAE, and other Middle East countries. The platform provides up-to-date job vacancies from various industries, making…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Dubai, United Arab Emirates
Closing Date:
Undisclosed
Salary:
AED 2,000 - AED 3,500 / month
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Call Center Agent
Location: Abu Dhabi (Full-Time) – Preferable Female
Company: Al Farah Gourmet & Butchery
About the Role
We are expanding and looking for a customer-obsessed Call Center Agent to join our team in Abu Dhabi. If you love food, move fast, and thrive on helping customers, we would love to meet you.
Key Responsibilities
- Handle inbound calls, WhatsApp, and social inquiries; process orders accurately (butchery, gourmet retail, ready-to-cook, catering).
- Make courteous outbound follow-ups to confirm orders, collect feedback, and share new items and seasonal boxes.
- Upsell and cross-sell (e.g., trays, sides, spices) and meet monthly conversion KPIs.
- Coordinate with branches, delivery, and kitchen for smooth, on-time dispatch.
- Log interactions in CRM; maintain daily reports and order trackers.
- Resolve issues professionally and escalate when needed.
Requirements
- 1–3 years experience in call center or customer service (F&B or retail preferred).
- Fluent Arabic and English (spoken and written).
- Strong phone etiquette, fast typing, and clear documentation.
- Comfortable with WhatsApp Business, CRM systems, and MS Excel or Google Sheets.
- Knowledge of Abu Dhabi areas and delivery logistics is a plus.
- Flexible to work shifts, weekends, and holidays when required.
- Valid residency (Iqama).
Compensation
Job Type: Full-time
Pay: AED 2,000.00 – AED 3,500.00 per month
How to Apply
Interested candidates can send their CVs to [email protected]
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