Branch Manager

Job Title: Branch Manager
Nature of Job: Full‑time
Industry: Retail / Services
Salary: KSh 45,000 – 50,000 per month
Job Location: Mombasa, Kenya

Role Overview

We are seeking a Branch Manager to lead and grow our operations in Mombasa. You will oversee daily branch activities, lead the team, ensure customer service excellence, and drive financial performance while maintaining compliance with company and regulatory standards.

What You’ll Do

Leadership & People Management

• Lead, mentor, and motivate branch staff to achieve individual and team performance targets.

• Conduct regular performance reviews, provide feedback, and implement development plans.

• Foster a positive, high‑performance work environment that promotes teamwork and accountability.

• Recruit, train, and retain top‑quality staff for the branch.

Operations & Process Management

• Oversee daily branch operations to ensure smooth workflow and service excellence.

• Monitor compliance with company policies, procedures, and regulatory requirements.

• Develop and implement operational processes to improve efficiency and reduce risks.

• Manage stock levels, ordering, and inventory control to minimize losses and optimize resources.

Financial & Performance Management

• Prepare and manage branch budgets, monitor expenses, and control operational costs.

• Analyze financial reports, identify trends, and take corrective actions to meet targets.

• Develop strategies to grow revenue and profitability while maintaining customer satisfaction.

Customer Service & Relationship Management

• Ensure high customer service standards are maintained at all times.

• Handle escalated customer complaints and resolve issues promptly and effectively.

• Build and maintain strong relationships with key clients, partners, and stakeholders.

Reporting & Strategic Planning

• Provide regular reports on branch performance to senior management.

• Develop and execute strategic plans for short‑term and long‑term objectives.

• Identify business‑growth opportunities and recommend improvements to products, services, and processes.

You Need

• Degree in Business Administration, Management, or related field.

• Minimum 5 years of experience in retail, branch management, or operations.

• Proven experience in leadership, coaching, and people management.

• Strong business acumen, with good problem‑solving and decision‑making skills.

• Excellent communication, negotiation, and interpersonal skills.

• Proficiency in basic accounting, budgeting, and stock management systems.

• Strong organizational and time‑management skills.

• Results‑oriented, with a track record of driving targets and operational goals.

What We Offer

• Competitive monthly salary: KSh 45,000 – 50,000.

• Leadership role with clear career growth and responsibility.

• Opportunity to manage a full branch setup in a key city (Mombasa).

• Professional, structured environment with support for performance and development.