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Posted:
ActiveProspect is seeking a detail-oriented Billing Specialist to support billing operations across a hybrid SaaS revenue model that includes subscription and usage-based services. The successful candidate will ensure invoices accurately reflect customer contracts, pricing structures, and actual product usage while investigating and resolving billing discrepancies.
This role works closely with Sales, Customer Success, Revenue Operations, and Finance teams to maintain accurate billing schedules, support month-end closing, and contribute to revenue recognition activities. The position also offers an opportunity to improve billing processes, automation, and controls in a fast-paced technology environment.
Key Responsibilities:
• Generate and distribute monthly invoices covering subscription fees and variable usage-based charges.
• Reconcile customer usage data with contracted pricing and applicable customer agreements.
• Review contracts and order forms to ensure accurate billing setup, including pricing tiers, minimums, overages, and discounts.
• Investigate and resolve discrepancies between usage data, CRM records, and billing systems.
• Collaborate with Sales, Customer Success, and Revenue Operations teams to ensure accurate billing information.
• Maintain billing schedules for renewals, contract amendments, upgrades, downgrades, and prorated changes.
• Support month-end close by preparing billing reports, reconciliations, and variance analyses.
• Assist with revenue recognition activities by ensuring billing aligns with contractual terms and service delivery.
• Identify opportunities to improve billing accuracy, scalability, automation, and system integration.
• Maintain clear documentation of billing procedures and internal controls to support audit readiness.
• Perform additional billing and finance responsibilities as assigned.
Requirements:
• 2–4 years of experience in billing, accounts receivable, or a related finance function.
• Strong attention to detail and accuracy in financial data entry and analysis.
• Experience working with billing systems and ERP platforms such as NetSuite, Salesforce, or similar systems.
• Hands-on experience with Zuora Billing and Zuora Revenue is strongly preferred.
• Experience with ZoneBilling is highly desirable.
• Proficiency in Microsoft Excel, including pivot tables and lookup functions.
• Strong problem-solving skills with the ability to investigate and resolve discrepancies independently.
• Effective communication and collaboration skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Basic understanding of revenue recognition principles is an advantage.
• Willingness to travel approximately 5–10% as required.
• Strong knowledge of:
• Subscription and usage-based billing
• Accounts receivable and invoice processing
• Billing reconciliations and variance analysis
• Zuora Billing and Zuora Revenue
• Microsoft Excel and financial data analysis
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