Bartender
Posted:
Company Details
Industry:
Hospitality
Description:
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Hospitality
Job Description
Job Description
- Consistently offer professional, friendly and engaging service.
- Exceed guest expectations.
- Extensive food, liquor, beer, wine and cocktail knowledge.
- Prepare basic beverages for guest service up to and including basic cocktails.
- Interact with guests in a way that makes them feel special.
- Proper and friendly service when in contact with all guests.
- Comply with liquor laws.
- Maintain accountability, both personal and financial.
- Control bar costs.
- Maintain cleanliness and organization of bar prep area and bar.
- Control cost and waste.
- Close out paper work thoroughly.
- Maintain extensive knowledge of menu, food preparation techniques.
- Be pro-active by assisting co-workers.
- Support and assist Managers.
- Be proficient with all aspects and services of the property.
- Be familiar with all food outlets and amenities within the property.
- Be knowledgeable of general city information as well as hotel history.
- Personal and financial accountability.
- Be an ambassador for the department, the property and the brand.
- Maintain regular and predictable attendance.
- Other duties as assigned.
Qualifications
- Previous customer service experience required preferably in upscale setting.
- Previous bartender experience required.
- Previous point of sale system experience preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable. Can work with minimal supervision.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively with fellow colleagues as part of a small team and independently.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Successful completion of server position training program.
- Must have previous experience serving in a luxury environment.
Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
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