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Posted:
Andaz Dubai The Palm is seeking an experienced and guest-focused Assistant Manager – Front Office (Night) to become part of its hospitality team. This role is ideal for professionals who are passionate about delivering exceptional guest experiences while managing Front Office operations during overnight shifts.
The successful candidate will be responsible for ensuring smooth night operations, supporting the Front Office team, handling guest concerns with professionalism, and maintaining high service standards. Candidates with solid Front Office leadership experience and the ability to confidently manage night operations are encouraged to apply.
Key Responsibilities:
• Supervise Front Office operations throughout the night shift.
• Deliver an exceptional and seamless guest experience.
• Resolve guest concerns and complaints in a professional and timely manner.
• Respond to emergency situations and coordinate with relevant departments.
• Support the Front Office team while ensuring operational standards are maintained.
• Ensure an efficient and accurate handover to the day shift team.
Requirements:
• 2–3 years of Front Office experience in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to lead night operations with confidence.
• Strong knowledge of:
• Front Office operations.
• Guest relations and customer service.
• Hotel operational procedures and emergency response.
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