Architect

Role Overview

As a remote ServiceNow Architect, you will shape technical solutions from initial client discussions through design, implementation, and delivery review. You’ll guide project teams in building secure, maintainable platform capabilities that address business needs, while helping clients make informed decisions about their ServiceNow environments.

Key Responsibilities

• Set the technical direction for ServiceNow projects, ensuring proposed designs meet client requirements and support business objectives.
• Lead end-to-end solution design across platform configuration, application development, integrations, and implementation.
• Build and guide development of maintainable solutions using JavaScript and ServiceNow APIs, including business rules, client scripts, script includes, UI policies, access controls, data policies, and UI scripts.
• Provide technical leadership across ServiceNow capabilities such as ITSM, HR, ITOM, ITAM, SecOps, IRM, CSM, Service Portal, scoped applications, and connected third-party products.
• Facilitate client workshops and product demonstrations; clarify functional and technical needs with client stakeholders and project teams.
• Produce architecture records, process flows, and technical design specifications to communicate implementation decisions.
• Review team deliverables, offer actionable development feedback, and lead investigation of complex platform issues.
• Coordinate with business process consultants and project colleagues through planning, validation, and agile delivery activities; maintain project documentation and reporting.

Requirements & Qualifications

• At least five years delivering, designing, or implementing technical solutions on the ServiceNow platform.
• At least five years of professional consulting experience, including work with clients and technical delivery teams.
• At least two years of hands-on ServiceNow implementation experience.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) credentials.
• At least two ServiceNow Certified Implementation Specialist certifications.
• Strong knowledge of ServiceNow architecture, configuration, integrations, JavaScript, and platform APIs.
• Working familiarity with ServiceNow solutions across ITSM, HR, ITOM, ITAM, SecOps, IRM, CSM, and Service Portal.
• Clear written and verbal communication skills, with the ability to explain technical choices to both client and delivery audiences.
• Active government security clearance where required or applicable.