Administration Officer

Role Overview

This front-desk position is the first impression clients, visitors, and callers have of the company, so every interaction must be handled with poise and efficiency. Day to day, you will manage incoming calls, greet guests, coordinate office logistics, and provide administrative backup to multiple departments. Your work keeps the office environment professional, well-stocked, and organized, directly supporting smooth operations across the team.

Key Responsibilities

• Act as the main point of contact for all incoming phone calls, responding promptly and politely while routing inquiries to the appropriate person or department.
• Welcome visitors at the front desk, address their questions in a courteous manner, and maintain a customer-first approach throughout every interaction.
• Handle petty cash transactions, keep accurate records of expenditures, and submit timely requests to finance for replenishment.
• Assist the human resources team with event and conference planning, including identifying suitable venues and service providers.
• Maintain secure and confidential filing systems, and manage the central registry for tracking incoming and outgoing files and packages through courier services.
• Coordinate with cleaners, security personnel, and office assistants to uphold cleanliness, safety, and hygiene standards across the premises.
• Monitor office and kitchen supply levels, place orders as needed, and maintain an updated inventory list.
• Organize meeting rooms, update staff calendars, and arrange airport transfers and itineraries for visiting colleagues from other offices.

Requirements & Qualifications

• Proven experience working as a receptionist, front office representative, or in a closely related customer-facing role.
• A diploma or degree in any discipline; additional administrative training is a plus.
• Strong working knowledge of the Microsoft Office Suite, including Word, Excel, and Outlook.
• Hands-on familiarity with standard office equipment such as printers, photocopiers, and shredders.
• Professional demeanour and polished appearance, with the ability to represent the company positively.
• Excellent written and verbal communication skills, with clarity and tact in all interactions.
• Resourceful and proactive approach to resolving issues as they arise.
• Strong organizational skills, including the ability to multitask, prioritize tasks, and manage time effectively.
• Genuine customer service orientation and a willingness to support colleagues across various functions.