Scheduling Coordinator – Inbound
Posted:
Position: Scheduling Coordinator – Inbound
Date Posted: June 28, 2026
Industry: Renewable Energy / Solar Energy / Customer Service / Call Center
Employment Type: Full Time
Experience: 2–3 Years in Customer Service, Call Center, Telemarketing, or Scheduling Roles
Qualification: High School Diploma or Equivalent (Bachelor’s Degree Preferred)
Salary: $20-$28/hr
Location: United States, REMOTE
Company: Trinity Solar
Description:
Trinity Solar is seeking a motivated and detail-oriented Inbound Scheduling Coordinator to join its Customer Experience Team. This role serves as the first point of contact for customers, helping guide them from initial interest to scheduled solar consultations in a fast-paced, performance-driven environment.
The ideal candidate will handle high-volume inbound calls with professionalism, convert warm leads into scheduled appointments, and ensure a smooth customer experience throughout the scheduling process. This position is well-suited for individuals who are energetic, organized, and passionate about delivering excellent customer service while meeting performance targets.
Key Responsibilities:
• Serve as the first point of contact for inbound customer calls with professionalism and enthusiasm.
• Qualify warm leads and convert them into scheduled consultation appointments.
• Schedule, reschedule, and manage appointments while minimizing conflicts and maximizing efficiency.
• Use call scripts and frameworks while effectively handling customer questions and objections.
• Maintain accurate customer data and update CRM systems in real time.
• Meet or exceed performance metrics, including call volume, conversion rates, and quality standards.
• Identify customer concerns and escalate issues when necessary to ensure satisfaction.
Requirements:
• High school diploma or equivalent required.
• 2–3 years of experience in customer service, call center, telemarketing, or scheduling roles.
• Strong multitasking abilities with attention to detail.
• Excellent communication, problem-solving, and interpersonal skills.
• Comfortable working in a fast-paced, high-volume environment.
• Strong knowledge of:
• CRM systems such as Salesforce or similar platforms.
• Call center tools and scheduling software.
• Microsoft Office and collaboration tools like Teams.
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