Guest Relations Officer
Posted:
Position: Guest Relations Officer
Date Posted: June 25, 2026
Industry: Hospitality / Customer Service / Entertainment
Employment Type: Full Time
Experience: Experience in Luxury Hospitality, Premium Retail, or Five-Star Customer Service Preferred
Qualification: Diploma or Degree in Hospitality Management, Tourism, Business Administration, or Related Field
Salary: AED 4000 to 7000 (estimated)
Location: Dubai, United Arab Emirates
Company: Boo Boo Laand
Description:
Boo Boo Laand is seeking an exceptional Guest Relations Officer to join its flagship destination at Dubai Mall. As one of the first points of contact for guests, the successful candidate will play a key role in delivering memorable experiences and ensuring every visitor receives a warm and professional welcome.
This position is ideal for a hospitality-focused professional who thrives in guest-facing environments and is passionate about delivering outstanding customer service. The role requires strong interpersonal skills, attention to detail, and the ability to create positive experiences for families visiting one of Dubai’s premier entertainment destinations.
Key Responsibilities:
• Welcome guests warmly and provide a high standard of customer service
• Serve as a primary point of contact for visitors and assist with inquiries
• Anticipate guest needs and proactively provide assistance
• Build positive relationships with guests to enhance their overall experience
• Support Arabic-speaking guests and ensure clear communication
• Handle guest concerns professionally and resolve issues efficiently
• Maintain a polished and professional front-of-house presence at all times
• Collaborate with internal teams to ensure seamless guest experiences
• Uphold company standards for hospitality, service excellence, and guest satisfaction
Requirements:
• Previous experience in luxury hospitality, premium retail, or five-star service environments
• Fluency in both Arabic and English is required
• Excellent communication and interpersonal skills
• Strong customer service orientation with a guest-first mindset
• Professional appearance and impeccable grooming standards
• Ability to remain calm and professional in a busy environment
• Strong problem-solving and relationship-building abilities
• Passion for creating memorable guest experiences
• Strong knowledge of:
• Guest relations and customer service excellence
• Luxury hospitality standards
• Front-of-house operations
• Communication and conflict resolution techniques
• Experience working with families and high-volume guest environments is an advantage
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