General Manager, Utalii Hotel

Hotel Manager Job Description

Duties and Responsibilities

The Hotel Manager will provide strategic leadership and operational oversight across all departments to ensure exceptional performance, financial sustainability, and customer satisfaction. Key duties include:

• Strategic & Financial Leadership: Lead the preparation and control of the hotel budget; spearhead strategies to maximize revenue, explore new markets, and enhance customer satisfaction. Ensure sound financial management by controlling expenditures, cash flows, and instituting effective control systems.
• Planning & Reporting: Develop and implement the hotel’s strategic plan and work plan; prepare financial reports explaining operational effectiveness, trends, and variances. Approve all expenditures and payments in line with the approved budget.
• Collaboration & Partnerships: Establish and strengthen collaborations with government agencies, development partners, private sector, and stakeholders to enhance resource mobilization and departmental mandate delivery.
• Resource & Risk Management: Formulate, implement, monitor, and review annual budgets, procurement plans, performance contracts, and risk management frameworks. Ensure prudent resource utilization, business continuity, and accountability.
• People Leadership: Supervise, coach, mentor, and develop staff to foster a high-performing, ethical workforce. Lead staff meetings, appraise direct reports, and promote a conducive corporate culture aligned with constitutional values.
• Service Delivery & Quality: Develop and review the Citizen Service Delivery Charter; maintain product and service quality standards through periodic evaluations and complaint resolution. Ensure statutory compliance for hotel operations.
• Safety & Maintenance: Oversee emergency and security procedures; establish preventive maintenance programs to protect physical assets.
• Training & Student Attachment: Facilitate practical training for students at the hotel to improve their skills.
• Governance & Compliance: Implement corporate governance principles, national policies, and corruption prevention strategies. Manage public complaints, information requests, and public awareness initiatives.
• Communication & Reporting: Ensure regular, thorough communication to staff on technical, financial, and administrative matters. Prepare and submit periodic reports; articulate the College’s mandate in stakeholder forums.
• Procurement & Disposal: Approve the Department’s annual procurement and asset disposal plans.
• Resource Mobilization: Lead the Department’s resource mobilization efforts.

Person Specifications

For appointment to this position, an officer must meet the following requirements:

• Education: Master’s degree in Hospitality or its equivalent from a recognized institution, plus a Bachelor’s degree in a relevant field.
• Experience: A minimum of fifteen (15) years of relevant working experience, with at least five (5) years in a management position.
• Leadership Training: Completion of a leadership course lasting not less than four (4) weeks.
• Professional Membership: Membership with a relevant professional body (where applicable).
• Constitutional Compliance: Meets the requirements of Chapter Six of the Constitution of Kenya.
• Performance: Demonstrated results in work performance.
• Technical Skills: Knowledge of Hotel Information Systems.

The terms of service for the above positions are as indicated above. Those on contract are renewable once subject to performance and retirement age. Detailed information about the specific position, duties and responsibilities, minimum requirements, terms of service and remuneration, and application form is available on the KUC website: www.utalii.ac.ke Job application procedure: Interested candidates are advised to submit applications through e-mail address: [email protected] as well as physical copies posted or delivered to the address below to be received on or before Tuesday, 14th July, 2026

The Principal/Chief Executive Officer
Kenya Utalii College
Off Thika Super Highway
P. O. Box 31052-00600 NAIROBI
E-mail address: [email protected]