Senior Manager - Credit Investigations
Posted:
JOB PURPOSE
The Senior Manager Forensic Investigations provides strategic leadership, oversight, and coordination of forensic investigations within the Bank. This role assigns investigations to staff, ensures adherence to established procedures, and directs and supervises investigative activities to deliver timely, thorough, and professional outcomes. The position carries administrative and managerial responsibility for planning, directing, coordinating, and monitoring investigations, while supporting effective day-to-day performance management of the team. Additionally, the role supports the development and delivery of fraud awareness and investigative training programmes for Bank personnel to strengthen the Bank’s control environment and fraud awareness culture. The Senior Manager plans and executes investigative and fraud management initiatives in line with the Bank’s policies, regulatory requirements, and strategic objectives.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
- Provide leadership and oversight of investigations relating to credit fraud, lending irregularities, insider lending, documentation fraud, collateral fraud, and breaches of credit policies and procedures.
- Direct investigations into suspicious lending activities, non-performing credit facilities linked to fraud indicators, fictitious borrowing, and collusion involving staff, customers, valuers, advocates, or third parties.
- Review and analyze loan documentation, financial statements, customer profiles, collateral records, valuation reports, and transaction histories to establish irregularities and fraud indicators.
- Assess compliance with the Bank’s credit policies, regulatory requirements, and approved lending procedures during investigations.
- Identify control gaps and process weaknesses within the credit lifecycle and recommend corrective measures to strengthen the credit control environment.
- Provide advisory support and fraud awareness training to credit and business teams on fraud risks and control requirements within lending operations.
- Coordinate with Credit Risk, Legal, Recoveries, Compliance, and Business teams in resolving fraud-related credit matters and recovery actions.
- Prepare comprehensive investigation reports, disciplinary briefs, and prosecution files relating to credit fraud and misconduct.
- Support asset tracing, debt recovery, restitution processes, and legal proceedings arising from fraudulent credit activities.
- Monitor emerging credit fraud trends and develop fraud prevention strategies to safeguard the Bank’s lending portfolio.
QUALIFICATIONS
Academic & Professional Qualifications Requirements
- Bachelor’s Degree in Criminology, Commerce, Banking and Finance, Law, Accounting, or a related field.
- Professional qualifications such as Certified Fraud Examiner (CFE), Certified Public Accountant (CPA), ACAMS, or equivalent.
- Strong understanding of forensic investigation methodologies and regulatory requirements.
Experience
- Extensive experience in forensic investigations, fraud risk management, banking operations, or law enforcement.
- Experience conducting complex investigations and leading multidisciplinary teams within a financial institution.
CRITICAL SKILLS & COMPETENCES
- Strong analytical and investigative skills.
- Excellent report writing and communication skills.
- Leadership and people management capability.
- Knowledge of banking operations, fraud risk management, and forensic investigation techniques.
- High ethical standards and professional integrity.
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