Job Title: Cash Centre Operations Manager
Job Purpose
To deliver cash centre operations service excellence, profitability, and compliance with cash operations and reconciliation controls through strict adherence to Standard Operating Procedures.
Key Responsibilities
- Process all received consignments within agreed Service Level Agreements (SLAs).
- Deliver exceptional customer service to internal and external stakeholders.
- Ensure accurate cash packing for delivery to bank branches, the Central Bank of Kenya (CBK), and ATMs.
- Develop, implement, and maintain operational and reconciliation controls.
- Conduct a three-way vault balance every 24 hours to ensure accuracy.
- Keep vaults secured with Kaba locks and alarm systems when not in use.
- Maintain an up-to-date and accurate vault ledger at all times.
- Develop risk mitigation processes and drive compliance in all cash operations.
- Perform weekly audits of cash centre assets and report any issues promptly.
- Regularly inspect and manage ATM cassettes, arranging repairs or replacements as needed.
- Reconcile all consignments against collection receipts and resolve any discrepancies.
- Ensure no missing consignments; recheck all items and report any variances.
- Verify cash weight and ATM packing accuracy; ensure compliance with insurance limits.
- Supervise cash officers’ performance, providing guidance and feedback.
- Assess the performance of cash officers and support their professional development.
Requirements
- Bachelor’s degree in Business or a related field.
- Minimum of 5 years’ experience in the Cash in Transit & Cash Centre industry.
- Minimum of 5 years of people management experience in an operational environment.
- Able to work under minimum supervision with a high degree of initiative.
- Able to build a strong spirit of teamwork among team members.
- Able to effectively analyze work-related problems and decide the best course of action within the scope of responsibility.
- General computer skills and proficiency in Microsoft Office Suite.
- Keen eye for detail and accuracy.
- Good report writing skills.
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