Job Purpose
To deliver cash centre operations service excellence, profitability, and compliance with cash operations and reconciliation controls through strict adherence to Standard Operating Procedures.
Key Responsibilities
- Process all received consignments within agreed Service Level Agreements (SLAs).
- Deliver exceptional customer service to internal and external stakeholders.
- Ensure accurate cash packing for delivery to bank branches, the Central Bank of Kenya (CBK), and ATMs.
- Develop, implement, and maintain operational and reconciliation controls.
- Conduct a three-way vault balance every 24 hours to ensure accuracy.
- Keep vaults secured with Kaba locks and alarm systems when not in use.
- Maintain an up-to-date and accurate vault ledger at all times.
- Develop risk mitigation processes and drive compliance in all cash operations.
- Perform weekly audits of cash centre assets and report any issues promptly.
- Regularly inspect and manage ATM cassettes, arranging repairs or replacements as needed.
- Reconcile all consignments against collection receipts and resolve any discrepancies.
- Ensure no missing consignments; recheck all items and report any variances.
- Verify cash weight and ATM packing accuracy; ensure compliance with insurance limits.
- Supervise cash officers’ performance, providing guidance and feedback.
- Assess the performance of cash officers and support their professional development.
Requirements
- Bachelor’s degree in Business or a related field.
- Minimum of 5 years’ experience in the Cash in Transit & Cash Centre industry.
- Minimum of 5 years of people management experience in an operational environment.
- Able to work under minimum supervision with a high degree of initiative.
- Able to build a strong spirit of teamwork among team members.
- Able to effectively analyze work-related problems and decide the best course of action within the scope of responsibility.
- General computer skills and proficiency in Microsoft Office Suite.
- Keen eye for detail and accuracy.
- Good report writing skills.
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