Hotel Supervisor
Posted:
Job Title: Hotel Supervisor
Our client, a leading establishment in the hospitality industry, is seeking a dedicated and experienced Hotel Supervisor to oversee daily hotel operations and ensure exceptional guest experiences across all departments. This is an excellent opportunity for a motivated professional to lead a dynamic team in a fast-paced environment.
Key Responsibilities
- Supervise and coordinate daily operations across front office, housekeeping, reservations, food & beverage, and kitchen departments.
- Ensure seamless communication and collaboration between all teams to deliver outstanding guest service.
- Monitor and maintain high standards of cleanliness, service quality, and guest satisfaction.
- Handle guest inquiries, complaints, and special requests professionally and promptly.
- Assist in training, scheduling, and performance management of team members.
- Support the management team in implementing operational policies and procedures.
- Oversee reservation systems and basic administrative tasks using Microsoft Office.
- Take proactive steps to improve operational efficiency and guest experience.
Requirements
- Diploma or Certificate in Hospitality Management, Hotel Management, Tourism Management, or a related field.
- Minimum 2 years of experience in a supervisory role within a hotel, resort, lodge, retreat, or similar hospitality establishment.
- Strong leadership and team management abilities.
- Excellent customer service and guest relations skills.
- Effective communication and problem-solving capabilities.
- Proficiency in Microsoft Office and basic reservation systems.
- Ability to coordinate housekeeping, front office, reservations, F&B, and kitchen operations seamlessly.
- Flexibility to work weekends, public holidays, and shift schedules as required.
What We Offer
Competitive compensation, opportunities for growth within a premier hospitality organization, and a supportive team environment where your leadership will be valued.
How to Apply
Qualified candidates are encouraged to submit their application highlighting their relevant experience and qualifications.
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