Customer Programs Support Specialist
Posted:
Position: Customer Programs Support Specialist
Date Posted: June 18, 2026
Industry: Utilities / Customer Service / Program Operations
Employment Type: Full Time
Experience: Bachelor’s Degree with 2+ Years of Relevant Experience Required
Qualification: Bachelor’s Degree or Equivalent Combination of Education and Experience in Customer Support, Administrative, or Program Support Roles
Salary: $52,000 – $94,000 per annum
Location: United States, REMOTE
Company: Leidos
Description:
Leidos is seeking a detail-oriented and customer-focused Customer Programs Support Specialist to support utility customer programs for SMUD. The role involves processing applications, reviewing documentation, and ensuring accurate handling of rebate and program-related submissions while maintaining high standards of customer service.
The selected candidate will work closely with internal teams and external customers, including contractors and stakeholders, to ensure smooth program operations. This position requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a structured, deadline-driven environment.
This role is ideal for professionals who are comfortable working with CRM systems, customer data, and structured workflows while representing a major public-facing utility support program with professionalism and accuracy.
Key Responsibilities:
• Review customer applications, rebate submissions, and supporting documents for accuracy and completeness
• Maintain and update customer records using Salesforce and other CRM/workflow tools
• Respond to customer inquiries via email, phone, chat, and approved communication channels
• Track application status, follow up on missing information, and manage case updates
• Support rebate processing, claims review, and documentation verification
• Generate reports, dashboards, and program status updates as required
• Escalate complex issues to the program lead when necessary
• Ensure compliance with SOPs, QA standards, and program guidelines
Requirements:
• Bachelor’s degree or equivalent experience in customer support, administrative, or program support roles
• 2+ years of experience in customer-facing or operations support environment
• Strong attention to detail and data accuracy skills
• Proficiency in Microsoft Outlook, Excel, Teams, and document management tools
• Experience with Salesforce or similar CRM systems preferred
• Ability to follow structured processes, templates, and SOPs
• Strong organizational and multitasking abilities
• Strong knowledge of:
• Customer service and case management processes
• CRM systems and workflow tools
• Document review and data entry accuracy standards
• Utility, rebate, or program-based support operations (preferred)
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