Renewal Specialist

Position: Renewal Specialist

Date Posted: June 16, 2026

Industry: Information Technology / Managed Services / Sales Operations / Contract Management

Employment Type: Full Time

Experience: Minimum 1 Year of Experience in Business, Communications, Sales Support, or Related Environment

Qualification: Bachelor’s Degree or Equivalent Combination of Education and Professional Experience

Location: United States, REMOTE

Company: NWN

Description:

NWN is a leading AI-powered technology solutions provider supporting innovative public and private organizations across North America. The company delivers advanced solutions in cloud, cybersecurity, connectivity, customer experience, and workplace transformation, helping organizations modernize their technology ecosystems.

The Renewal Specialist is responsible for supporting service contract renewals, pre-sales activities, and contract lifecycle management. This role acts as a key liaison between sales, engineering, and customers to ensure accurate asset verification, pricing alignment, and timely contract renewals.

Key Responsibilities:

• Manage medium and large customer renewals from identification through final renewal decision

• Maintain and update Salesforce opportunity records, ensuring accuracy and compliance with SLAs

• Prepare and verify asset lists for maintenance and service contract renewals

• Coordinate with sales, engineering, and customers to validate contract details and pricing

• Generate renewal contracts, statements of work, and related documentation

• Obtain pricing from vendors and manufacturers, ensuring competitive and accurate quotes

• Support contract processing, purchase orders, and deal closure activities

• Monitor renewal timelines to ensure on-time contract execution

• Resolve contract discrepancies and escalate issues when necessary

• Serve as subject matter expert for maintenance contracts and renewal processes

• Maintain accurate reporting and documentation for all renewal activities

• Support sales teams in achieving productivity and revenue targets

Requirements:

• Bachelor’s degree or equivalent experience in business, communications, or related field

• Minimum 1 year of experience in a business, sales support, or communications environment

• Strong knowledge of Microsoft Office Suite (Excel, Word, Outlook)

• Experience with Salesforce or similar CRM platforms preferred

• Excellent written and verbal communication skills

• Strong organizational and multitasking abilities

• Ability to manage multiple projects under tight deadlines

• Strong analytical and troubleshooting skills

• Ability to work independently in a remote environment

• Knowledge of Cisco services preferred

Strong knowledge of:

• Contract management and renewal processes

• Salesforce CRM and sales operations workflows

• Asset verification and pricing analysis

• Microsoft Excel reporting and documentation