Call Centre
Posted:
Job Description
About DNA Health & Wellness
DNA Health & Wellness is the leading and largest longevity clinic group in the Middle East and Asia, and a pioneer in the region, redefining healthcare through health optimization, functional medicine, and personalized care With six clinics across Dubai and Abu Dhabi, continued expansion across the UAE, and new locations planned in Saudi Arabia and Qatar. Our mission is to help people live healthier, longer, and better lives by identifying and addressing the root causes of health concerns rather than simply treating symptoms.
We are powered by exceptional people who are committed to excellence, innovation, and exceptional patient care. We offer a collaborative, high performance culture where expertise thrives and careers grow.
As we continue our growth in Dubai, Abu Dhabi and the wider region, we are looking for talented Call Center Agent.
Job Summary
We are looking for a customer-focused Call Center Agent with healthcare call center experience to join our team. The ideal candidate will have strong communication skills, a sales-oriented mindset, and experience handling customer inquiries, appointments, and service bookings.
Responsibilities
Handle inbound and outbound calls professionally.
Schedule and manage appointments.
Respond to customer inquiries regarding healthcare and wellness services.
Convert leads into bookings and support sales targets.
Maintain accurate records in CRM and internal systems.
Follow up with customers and ensure excellent service delivery.
Requirements
Minimum 2 years of UAE experience in a call center role.
Healthcare call center experience is mandatory.
Sales experience in a call center or customer service environment is required.
Experience in a clinic, hospital, wellness center, healthcare, aesthetics, or fitness industry is preferred.
Fluent in English; Arabic is an advantage.
Excellent verbal and written communication skills.
Strong active listening and customer service skills.
Ability to multitask, prioritize, and work in a fast-paced environment.
Quick learner with the ability to navigate CRM and internal systems.
Positive attitude, professional phone etiquette, and strong teamwork skills.
How to Apply
Interested candidates may send their CV to: [email protected]
Experience:
Call centre: 2 years (Preferred)
Healthcare in UAE: 1 year (Required)
Location:
Dubai (Required)
Work Location: In person
Customer Service Call Center Agent
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.