Sales Support Specialist

Position: Sales Support Specialist

Date Posted: June 15, 2026

Industry: Home Warranty Services / Customer Support / Sales Operations / Real Estate Services

Employment Type: Full Time (Remote)

Experience: 2–4 Years of Claims Resolution, Customer Support, Sales Support, or Related Experience Required

Qualification: High School Diploma or Equivalent

Salary: $20.34 – $27.12 Per Hour (USD)

Location: California, United States, REMOTE

Company: First American Home Warranty

Description:

First American Home Warranty, part of the First American family of companies, is seeking a detail-oriented Sales Support Specialist to join its remote team. This position plays a critical role in supporting sales operations, managing broker and agent relationships, and facilitating claim resolution activities while ensuring exceptional customer service.

The successful candidate will serve as a key liaison between brokers, sales teams, homeowners, contractors, and internal departments. This role requires strong analytical abilities, decision-making skills, and the capacity to manage multiple priorities while supporting business objectives and customer satisfaction.

Key Responsibilities:

• Manage relationships between brokers, sales teams, and homeowners regarding claim activities

• Support sales representatives and managers with claim-related decision-making

• Review, triage, and resolve support requests within assigned territories

• Monitor and coordinate claim updates and resolutions

• Dispatch and oversee “Check and Advise” requests for sales leadership teams

• Obtain and review costs for work completed outside company services

• Process reimbursements, cash-out requests, and claim-related transactions

• Coordinate with contractors and internal departments to expedite resolutions

• Maintain accurate records and provide broker and agent information to sales teams

• Participate in process improvement initiatives and departmental projects

• Purchase equipment and arrange services to facilitate job completion when required

Requirements:

• High School Diploma or equivalent qualification

• 2–4 years of Claims Resolution Level II experience or related support experience

• Sales experience is desirable

• Understanding of home warranty policies, systems, and appliances

• Knowledge of sales and real estate transaction processes

• Excellent verbal and written communication skills

• Strong customer service and relationship management abilities

• Exceptional organizational and multitasking skills

• Strong analytical, problem-solving, and conflict-resolution capabilities

• Advanced contract, procedure, and process knowledge

• Proficiency with Microsoft Office applications

• Strong knowledge of:

• Claims management and resolution processes

• Customer support and sales operations

• Real estate and home warranty service procedures

Benefits:

• Competitive hourly compensation

• Medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and paid sick leave

• Employee stock purchase plan

• Professional development opportunities

• Inclusive and people-first workplace culture

• Remote work flexibility