Guest Room Attendant

Job Description

• Clean and service guest rooms, storage areas and corridors efficiently, while adhering to hotel cleanliness standards and brand expectations.  This includes, sweeping and mopping floors, vacuuming and shampooing carpets and cleaning curtains and upholstered furniture as well as dusting and polishing furniture, fixtures and fittings.      
• Ensure proper bed making techniques and presentation of guest rooms, including attention to details with room setup.  
• Conduct a self-inspection of each assigned room to ensure all cleaning tasks are completed to the highest standard and follow up on any touch ups needed, before marking the room as ready.   
• Ensure guest amenities, linen and supplies as well as advertising material, in bedrooms and bathrooms, are replenished to the correct standards for the room type. 
• Remove rubbish from guest rooms and public areas, empty garbage bins and take contents to waste collection area for removal.   
• Promptly report any maintenance issues, damaged items or missing amenities to the Housekeeping Supervisor.  
• Assist with daily room allocations.  
• Report any lost property following the correct procedure.  
• Carry out deep cleaning tasks and special housekeeping projects as assigned.  
• Ensure guest laundry is handled in line with Hotel policy. 
• Assist with regular equipment stocktaking. 
• Ensure the security of keys and guest rooms at all times, by adherence to security procedures. 
• Report any suspicious persons or items to Supervisor. 
• Follow all health, safety and hygiene protocols, including the correct use of cleaning chemicals and PPE.   

Qualifications

• Certificate or Diploma in Hospitality or a related field is an added advantage.
• Previous housekeeping experience in a hotel environment is preferred.
• Good knowledge of cleaning and hygiene standards.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Good communication skills and a positive attitude.
• Flexible to work shifts, weekends, and public holidays.

Additional Information

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities