Customer Service
Posted:
Company Details
Industry:
Oil & Energy
Website:
https://afriqueshipping.com/
Description:
Afrique Shipping Services Ltd. was founded in 2009. We provide efficient and effective clearing and forwarding services to our clients. Our professional services have earned us a reputation of excellence from both our local and global clients.
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
- Afrique Shipping Services Ltd provides efficient and effective clearing and forwarding services to clients and we are looking to fill a position of customer service, the candidate will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles.
Key Responsibilities:
- Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
- Develop and maintain standard operating procedures for customer service operations.
- Handle escalated customer complaints and provide timely resolutions.
- Work closely with other departments such as Sales & Marketing, operations and logistics to ensure a seamless customer experience
- Maintain a positive and collaborative work environment.
- Assist Marketing team by doing telemarketing.
- Collaborate with the marketing team to develop customer service initiatives that support overall business goals.
- Timely sharing updates to customers.
333 open positions on Semasocial right now
· 6839 open positions in Nairobi County, Kenya
· 12 posted in the last 7 days
Contact Information
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