FinTech Customer Support Agent
Posted:
Position: FinTech Customer Support Agent
Date Posted: June 12, 2026
Industry: Financial Technology (FinTech) / Banking / Customer Service
Employment Type: Full Time
Experience: Customer Service Experience Preferred; FinTech, Banking, or Financial Services Experience Required
Qualification: Bachelor’s Degree or Diploma in Business Administration, Finance, Banking, Communications, or a Related Field
Salary: AED 4000 to 7000 (estimated)
Location: Dubai, United Arab Emirates
Company: iSON Xperiences
Description:
A leading FinTech organization in Dubai is seeking motivated and customer-focused Customer Support Agents to join its growing team. This is an excellent opportunity for professionals looking to build their careers within one of the world’s fastest-growing industries while working in a dynamic and international environment.
The successful candidate will be responsible for assisting customers, resolving inquiries, and delivering exceptional support experiences. Individuals with prior exposure to FinTech, banking, or financial services sectors will be well-suited for this role. The company offers strong career development opportunities, competitive compensation, and a collaborative workplace culture.
Key Responsibilities:
• Provide professional support to customers through approved communication channels
• Handle customer inquiries, complaints, and service requests efficiently
• Resolve customer issues while maintaining a high level of satisfaction
• Accurately document customer interactions and support cases
• Escalate complex issues to relevant departments when necessary
• Maintain up-to-date knowledge of company products and services
• Ensure compliance with company policies and service standards
• Work rotational shifts as required by operational needs
Requirements:
• Excellent English communication skills, both written and verbal
• Previous customer service experience is an advantage
• Experience in FinTech, Banking, or Financial Services is mandatory
• Strong customer service orientation and relationship management skills
• Ability to identify issues and provide effective solutions
• Comfortable working in a fast-paced and target-driven environment
• Flexibility to work rotational shifts
• Strong knowledge of:
• FinTech products, services, and customer support processes
• Banking and financial services operations
• Customer service best practices and problem-solving techniques
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