Operations Team Member

DUTIES AND RESPONSIBILITIES:

• Deliver food orders from the kitchen to tables promptly and accurately.
• Ensure food presentation, temperature, and quality meet restaurant standards.
• Communicate with kitchen and service staff regarding order status and guest needs.
• Maintain the cleanliness of the waiter stations and the restaurant .
• Always follow food safety and sanitation guidelines.
• Assist with restocking condiments.
• Support opening and closing duties as assigned  depending on the business dynamics.
•  Maintains a clean, tidy and working tables at all times. Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Consistently follows the set Standard Operating Procedures (S.O.Ps) during production.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification and presenting bills on time and accept payment.
• Cleaning of pots, pans, cutlery, crockery, guest and staff toilets, equipment/machines and sanitization of general kitchen.
• Ensure proper waste management by disposing of bins and cleaning of grease traps.
• Food preparation, presentation, correct storage and production of the right quality.
• Assist the wait staff during busy shifts to reduce the customer wait time and ensure all meals are served hot and fresh.
• Cleaning of guest and staff washrooms.
• Cleaning and sanitization of general kitchen.
• Ensure proper waste management by disposing of bins and cleaning of grease traps.
• Correct use of detergent.

QUALIFICATIONS

• Must be a good planner, ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities.
• Must be flexible, a team player, highly responsible & reliable.
• Must be customer-oriented and have excellent customer care technique and application.
• Ability to up sell and inform our guest on new menu product
• Must be result oriented, self-driven, articulate and pro-active.
• In-house training in service.
• 6 months working experience as a certified Java House Staff. Ability to work under pressure and long hours.

EXPERIENCE

• Must have basic housekeeping skills.
• Be conversant with the Java House Africa coffee/beverage menu and dedicated to its systems and procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

• Must have a KCSE certificate with a mean grade of C plain
• Must be interested in hospitality industry.
• Should have a sound menu and product knowledge.
• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.

CORE COMPETENCIES

• Basic knowledge on food safety and HACCP plan.
• Accommodative and adaptive to new changes and regulations.
• Be able to work with speed and under pressure