Operations Coordinator

Novus Wellness is a premium, founder-led wellness brand delivering exceptional massage and ritual experiences directly to clients' homes, hotels and corporate spaces across Dubai, UAE.

We are expanding our team and are looking for a mature, organised and people-oriented professional who takes pride in delivering true 5-star service — both to our clients and within our team.

If you value structure, respect, professional systems and a supportive environment — this is the right place for you.

The Role

As Wellness Operations Coordinator, you will be the operational backbone of Novus Wellness — the key link between our clients, therapists, drivers and vendors. You will report directly to the Operations Manager and the Founder, playing a central role in ensuring every booking runs seamlessly and every client interaction reflects our premium standards.

We prefer applicants currently living in (or willing to move to) Barsha Heights (TECOM), Al Barsha or surrounding areas as the shift may finish late.

Our company is in growth phase, so we need flexible individuals.

(FEMALE ONLY)

What You Will Do

• Manage and respond to client inquiries via phone and WhatsApp with professionalism and warmth.
• Organise and maintain daily schedules for therapists and drivers, ensuring efficient coordination.
• Liaise with vendors and service partners as required.
• Handle booking confirmations, follow-ups and client communications end-to-end.
• Support the Operations Manager and Founder with day-to-day operational tasks.
• Maintain clear records and ensure all administrative processes are followed accurately.
• Act as a reliable point of contact for the team, clients and external parties.
• Uphold the Novus Wellness brand standards in every interaction — written and verbal.

Who We're Looking For

We are looking for a composed, organised and communicative professional who demonstrates:

• Impeccable organisational skills — you stay on top of everything, nothing falls through the cracks.
• Excellent phone-based customer service skills — confident, warm and professional on every call.
• Excellent spoken and written English — clear, articulate and polished in all communications.
• A true team player — you support your colleagues and thrive in a collaborative environment.
• Comfort with managing people — able to liaise professionally with therapists, drivers and vendors.
• Strong attention to detail and the ability to manage multiple priorities simultaneously.
• Previous experience in an administrative, coordination or customer-facing management role preferred.
• A background in the Spa, Beauty, Wellness or Fitness industry is a MUST — candidates without this experience will not be considered.

Working Hours

Training Period:

• 10:00 AM – 10:00 PM (full operational coverage during onboarding)

Post-Training (once fully operational):

• Shift A: 9:00 AM – 7:00 PM
• Shift B: 1:00 PM – 11:00 PM

1 day off per week.

Reporting Structure

This role reports directly to the Operations Manager and the Founder of Novus Wellness.

What We Offer

• Monthly salary of 3,500 AED + commission.
• Ad hoc performance bonuses based on contribution and results.
• UAE residence visa provided.
• Medical insurance provided.
• A stable, respectful and well-structured working environment.
• Clear systems, supportive leadership and room to grow with the company.
• A premium, appreciative client base.

How to Apply

Please send emails to [email protected] with a CV (Subject line: Assistant Manager Application – [Your Name]) or WhatsApp +971 56 759 1096. Please NO phone calls.

Only shortlisted candidates will be contacted.

Pay: From AED3,500.00 per month

Application Question(s):

• Are you willing to Relocate/Move to Barsha Heights (TECOM)?