Investigations Officer - eMobility
Posted:
Company Details
Name:M-Kopa Solar
Industry:
Electrical/Electronic Manufacturing
Website:
http://www.m-kopa.com/
Description:
M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-char…
View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Thika, Thika Town, Kiambu, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Legal
Job Description
In this role, you would be responsible for:
- Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
- Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
- Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
- Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
- Developing best practices and recommending improvements to investigative procedures and post-incident protocols
- Managing case follow-ups consistently across police stations and relevant agencies
- This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager.
Your application should demonstrate:
- Experience in fire incident response and investigations
- Proven track record working with law enforcement agencies
- Solid understanding of traffic laws, regulations, and criminal justice processes
- Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
- Ability to work proactively and independently in the field
- Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
- Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)
188 open positions on Semasocial right now
· 29 open positions in Thika, Thika Town, Kiambu, Kenya
· 18 posted in the last 7 days
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.