We are looking for a dynamic, enthusiastic, service driven team player to join the lodge reservations team.

 KEY OUTPUTS:  

• Maintain constant and consistent communication with colleagues, travel agents, tour operators, guests, and suppliers via telephone and email.
• Build and nurture strong professional relationships with international travel partners and service providers.
• Creatively design and plan bespoke FIT leisure itineraries across East Africa for international guests and travel partners.
• Proactively sell company products and services while ensuring the best possible travel experience for each guest.
• Respond promptly to enquiries and work towards converting them into confirmed bookings.
• Manage the full reservations process from initial enquiry and quotation through to final confirmation, invoicing, and preparation of travel documentation.
• Coordinate bookings with lodges, camps, airlines, guides, and ground handling teams to ensure seamless service delivery.
• Monitor bookings from enquiry stage through to completion of travel.
• Prepare accurate quotations, itineraries, invoices, and travel documents.
• Ensure all guest preferences, special requests, and logistical requirements are captured and communicated effectively.
• Maintain high levels of attention to detail to ensure exceptional guest satisfaction.
• Ensure all turnaround times are strictly adhered to in accordance with company Standard Operating Procedures.
• Deliver prompt, professional, and reliable service at all times.
• Provide operational support and backup for colleagues when they are away from the office.
• Participate in weekend and public holiday duty on a rotational basis.
• Continuously expand destination and product knowledge through training sessions, workshops, and educational opportunities.
• Stay up to date with new safari products, lodges, experiences, and destination developments within East Africa.

Brand & Values Alignment

Uphold and embody the company values, particularly:

• Care of the People
• Care of the Land
• Care of the Wildlife

  KEY REQUIREMENTS:   

• Minimum 3–5 years experience in luxury safari reservations or tour consulting.
• Diploma, higher diploma or degree in Tourism Management or related courses.
• Strong knowledge of East African safari destinations and logistics. KNowledge of South and Southern Africa is added advantage
• Excellent written and verbal communication skills in Spanish.
• Ability to manage multiple bookings simultaneously.
• Strong attention to detail and organisational skills.
• Experience working with international travel agents and luxury clientele.
• Proficiency in reservation systems and Microsoft Office.
• Passion for travel, wildlife, and guest service excellence.
• Lateral thinking ability
• An in-depth knowledge of Tourplan or a similar booking system
• Working knowledge of WETU or other related  
• Initiative