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Service Engineer

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Company Details
Name:Tetra Pak
Industry: Electrical/Electronic Manufacturing
Description: Tetra Pak​ is one of three companies in the Tetra Laval Group - a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.​ Together with our customers we make food safe and available, everywhere. Since the start in 1951 we have taken pride in providing the best possible processing and packaging solutions for food. Read more about Tetra Pak, our vision and core values. About Tetra Pak Every day, across the world billions of litres of water, milk, juice and other liquid foods are consumed. At Tetra Pak, we have developed a range of packages to protect both the nutritional value and the​ taste of the products inside. Thanks to Tetra Pak technology, the packaging and distribution of liquid products to the consumer has been greatly facilitated.​ "A package should save more than it costs.” This was the tenet of the founder of Tetra Pak, Dr. Ruben Rausing, who initiated the development of the tetrahedron shaped package. The fundamental idea was to form a tube from a roll of plastic-coated paper, fill it with the beverage and seal it below the level of the liquid. Today, Tetra Pak offers much more than just packaging equipment for liquid food products. We also provide a range of processing and packaging technologies for use with a broad array of products, from ice cream and cheese to fruit, vegetables and pet food. We supply complete systems for processing, packaging and distribution, designed to optimise the use of resources. Our processing systems are not only developed to treat the products gently, but also to minimise the use of raw materials and energy during manufacture and subsequent distribution. We are committed to reducing the environmental impact of our operations and to enhancing the environmental performance of our products and solutions, including the continued development of environmentally efficient packages that protect food and prevent it from being wasted.​
Job Description

Job Summary

As a Service Engineer, you’ll lead the charge in delivering high-quality service to our customers. From troubleshooting technical issues to supporting our maintenance contract performance, you’ll play a key role in ensuring our equipment and our customer relationships, run smoothly. 
As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve. 

What you will do

  • Travel to customer sites
  • Perform preventive and corrective maintenance, troubleshooting, and installations
  • Analyze technical issues and escalate when needed using standard operating processes
  • Train customer operators (if required)
  • Support production plant efficiency
  • Monitor service contracts and contribute to business development and growth
  • Ensure compliance with safety, food quality, and reporting standards
  • Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
  • Maintain a clean, safe work environment
  • Follow all safety protocols in accordance with OHS and Tetra Pak safety regulations and promote a safe working culture in the team
  • Write a site visit report on completion of the work

We believe you have

  • Between 1-3 years experience in maintenance ,service or installation within an industrial/ manufacturing (previous processes-oriented will be advantageous)
  • An engineering degree in Mechatronics, Instrumentation and Control, Automation, Electronics, Mechanical, Electrical or related fields.
Salary: Not specified
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
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