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SAP Analytics & Support Assistant

Proto
Mandatory
Nairobi County, Kenya
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Posted:1 hour ago By:Hiring Kenya

Company Details
Name:Proto
Industry: Information Technology and Services
Website: https://www.proto.cx/
Description: Proto is a leading generative AI platform for local customer experience. Powered by GPT and a proprietary AI engine, Proto's AI Customer Experience (AICX) Platform automates transactions, tickets, bookings, and other high-volume interactions for local and mixed languages across text, voice and 20+ messaging channels. Proto is globally-recognised for its inclusive AICX solutions across the government, financial, health, and transport industries.
Job Description

Job role

  • Accuracy & reliability of dashboards and reports produced.
  • Timeliness of delivering dashboards and analytical outputs based on requirements.
  • User adoption rates of dashboards and reporting tools.
  • Feedback scores from business users regarding quality and usefulness of inisghts.
  • Frequency and consistency of data refresh cycles for analytics assets.
  • Number of improvements/enhancements made to existing dashboards and models.
  • Master data accuracy, completeness, and reduction of data errors.
  • Resolution time for minor SAP issues.
  • User satisfaction rating for support received.
  • Accuracy of support documentation and training materials.
  • Contribution to process improvements within analytics and support functions.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Business Administration or related field.
  • 1-2 years' experience in analytics ,dashboards, reporting or SAP support
Salary: Not specified
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
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