Posted:11 hours ago
By:Hiring Kenya
Company Details
Industry:
Internet
Description:
Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us Thank You and we hope you enjoy your experience with us.
Job Description
KEY RESPONSIBILITIES
- Manage store sales performance and profitability
- Bachelors Degree in any business related to meet monthly and annual targets.
- Build and maintain strong relationships with vendors to ensure competitive pricing and stable stock availability.
- Drive store traffic and customer acquisition through digital marketing channels such as SEO and social media
- Coordinate and execute e-marketing plans in collaboration with internal teams.
- Support daily order processing and handle after-sales applications and customer issues.
- Manage store operational tasks including campaign participation, inventory counts, and pricing updates.
- Verify vendor payment amounts and support vendor reconciliation processes.
- Ensure high customer satisfaction and smooth store operations.
- Strong data analysis skills (Excel is a must). 3. Ability to match supply and demand to optimize sales and inventory.
- Strong understanding of customer acquisition and traffic growth strategies.
- Good communication, negotiation, and teamwork skills.
- Ability to learn quickly and execute tasks with minimal supervision.
- Experience in Home Appliances, Home Furnishings, or Beauty Products will be an added advantage (depending on the store assignment).
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
Contact Information
