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Employee Relations Specialist (Consultant) at Mastercard Foundation

8 Years
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Company Details
Industry: Telecommunications
Description: The Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. ,All people, no matter where their starting point in life, should have an equal chance to succeed. We believe that with access to education, financial services, and skills training, people can have that chance.
Job Description

WAYS YOU CAN CONTRIBUTE  

As a consultant, the Employee Relations Specialist will strengthen the Foundation’s policies and procedures ensuring compliance with labor laws.  

  • Advisory & Compliance 
  • Provide expert guidance to P&C business Partners and employees on ER policies, disciplinary procedures, and labor law compliance.  
  • Ensure alignment with local employment legislation (e.g., South Africa’s Labour Relations Act, Kenya’s Employment Act, Nigeria’s Labour Act, etc.). 
  • Monitor and report on ER metrics, grievances, and dispute trends. 
  • Conflict Resolution & Case Management 
  • Ensure the Investigation and resolution of grievances, misconduct cases, and workplace disputes. 
  • Develop strategies to minimize workplace conflict. 
  • Stakeholder Engagement 
  • Policy Development, update & Training 
  • Draft, review, and implement ER policies and procedures. 
  • Conduct training for managers and employees on ER best practices, conflict resolution, and workplace ethics. 
  • Promote employee engagement and a positive workplace culture. 
  • Employee relations risk identification and mitigation/management 
  • Conduct audits to ensure compliance with ER policies and labor laws and recommend actions 
  • Works closely with: Legal, Compliance, P&C Business Partners, Enterprise Risk Management 

WHO YOU ARE 

  • Bachelor’s degree in Human Resources, Industrial Relations, Law, or related field. 
  • 8 to 10 years’ experience in Employee Relations or Industrial Relations within Africa 
  • Strong knowledge of African labor laws and dispute resolution mechanisms. 
  • Excellent communication, negotiation, and conflict resolution skills. 
  • Ability to handle sensitive and confidential matters with discretion. 
  • Certification in HR/IR (e.g., SABPP, CIPD, or equivalent). 
  •  Experience in multinational or pan‑African organizations. 
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time

Key Skills

humanresource  Consultancy 
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