Posted:1 hour ago
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
Based in Nairobi, Kenya, Summit Recruitment & Search Africa has been the leading African Recruitment and Search Agency, delivering world class Talent Sourcing, Executive Search, Recruitment and HR Solutions across the continent. Our expertise spans across all regions of Africa, including Northern Africa, Southern Africa, Eastern Africa, Western Africa, and Central Africa. We have clients ranging from Multi-nationals, Non-profit, SME’s and start up organisations wishing to attract and retain outstanding individuals across a variety of business sectors.
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Because we are based in Africa, we have the local expertise and knowledge, assisted by our international portfolio of psychometric assessment tools, to ensure that the right individuals are sourced and become an asset to your organisation.
Job Description
Key Responsibilities
- Oversee day-to-day serviced apartment operations to ensure smooth service delivery and an excellent guest experience from check-in to checkout.
- Supervise housekeeping and caretaker teams, ensuring high standards of cleanliness, hygiene, maintenance, and overall property presentation.
- Manage guest relations, handle complaints professionally, and resolve operational issues promptly to maintain high satisfaction and positive reviews.
- Manage apartment inventory, availability, and pricing across travel platforms to maximize occupancy and revenue.
- Monitor market trends, demand patterns, and competitor pricing, applying data-driven pricing and revenue optimization strategies.
- Oversee digital presence including travel platform listings, social media platforms, and online guest reviews to strengthen brand visibility and reputation.
- Ensure accurate use of the Property Management System (PMS) for bookings, reporting, reconciliations, and operational tracking, while supporting management reports.
Key Qualifications
- Degree or Diploma in Hospitality Management, Property Management, Marketing, or a related field.
- Prior experience in serviced apartments, hospitality operations, or a similar supervisory role.
- Hands-on experience with Property Management Systems (PMS) (experience with multiple systems is an advantage).
- Strong background in guest services, operations supervision, and team leadership.
- Salary: Monthly Gross Salary: KSH 35,000-45,000( Approx 271USD)
- Location: Mombasa, Kenya
- Career Level: Junior Level
- Job Type: Full-Time
- Deadline for applications: 27/02/2026
Salary: Ksh. 35,000 - Ksh. 45,000
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
