Posted:8 hours ago
By:Hiring Kenya
Company Details
Industry:
Education Management
Description:
Nova Pioneer Education Group is a Pan-African independent school network offering preschool through secondary education for students from ages 3 through 19. We prepare the next generation of leaders and innovators through world-class teaching methods with an emphasis on 21st century skills. We established Nova Pioneer because we believe education should prepare young people to create their future, not just work in it. Nova Pioneer is a launchpad where ambitious young Africans can begin to shape a better future for the continent and the world. We began by asking ourselves the question, "What capabilities will young people need to succeed in and shape the future that they will encounter, and what approaches to education will best develop those capabilities?” All of our founders have extensive backgrounds in education at top institutions across the globe, having studied at universities such as Harvard and Stanford and led education programs for McKinsey and Co., the African Leadership Academy, and top school networks in the US (Excel Academies). Yet at Nova Pioneer we believe that you never stop learning. So we visited and studied leading schools spanning from Singapore to Peru, and the United States to the United Kingdom. We connected with leaders of the cutting-edge education research, and leading thinkers on 21st Century Learning such as Sir Ken Robinson and teachers and atelieristas from Reggio Emilia, the leading global early education model, to name a few. We launched our first school in South Africa in 2014, with the aim of incorporating the best education models in the world, while keeping it as affordable as possible. We’ve since expanded within South Africa, and to Kenya as well - with our first Kenyan school launching in 2015. In all of our schools, we bring in and train top educators to deliver educational excellence in an environment that nurtures our students to uncover their potential and blaze trails in the world beyond our school walls.
Job Description
ABOUT THE ROLE
You will be responsible for:
- Prospective Parent Engagement & Enrolment Conversion
- Engage Leads and Generate Applications: Proactively engage leads to maximize the conversion rate of qualified leads to applications for all current Nova Pioneer campuses in Kenya.
Communication
- Multi-Channel Communication: Engage prospective parents via Phone Call, Email, SMS, WhatsApp, and Social Media (e.g. DMs/Comments) to share our school offering, answer queries, and build interest.Your communication is expected to be well composed and timely, within the protocol set by your manager and the organization
- Data & Reporting: Giving the organization visibility into our progress will be a key responsibility in this role. Filling and maintaining the Integrated Marketing & Admissions dashboard in a timely manner, preparing and submitting monthly, quarterly and annual reports on activities mapped out will be key to measure our progress against your team’s key
- Social Media Management & Digital Engagement :Content Execution: Manage the scheduling and execution of approved social media posts across relevant Nova Pioneer platforms (e.g., Facebook, Instagram) to drive engagement and lead generation.
- Social Media Monitoring: Monitor social media channels for prospective parent inquiries and feedback, ensuring timely and professional responses.
- Digital Reporting: Track, analyse, and report on social media post performance and engagement metrics to inform future content strategy.
- Customer Engagement / Events: As a Customer Success Coordinator, you will be expected to Book parents for Open Days based on their campus of interest and schedule students for grade-specific assessments and give analysis of the Marketing events, and for making recommendations on potential improvements.
ABOUT YOU
- A Bachelor's Degree in Marketing/Commerce/Business Administration or any other relevant related field.
- Experience: A minimum of 1 year of experience in a customer-facing role. Experience in sales, admissions, customer service, communications, business development, or social media management is strongly preferred.
Academics:
- Exceptional Communicator: You speak clearly, confidently, and persuasively. You write well and are comfortable adapting your tone to suit different audiences and communication channels, especially on public social platforms.
- Empathetic and Customer-Focused: You listen actively, quickly understand parent needs, and craft thoughtful responses that consistently build trust and rapport.
- Strategic Thinker: You can segment audiences, plan engagement journeys, and adapt strategies for different customer types and stages.
- Driven by Results: You are goal-oriented, proactive, and deeply accountable. You take initiative and are passionate about hitting enrollment targets.
- Organized and Reliable: You can effectively juggle multiple conversations and follow-ups, meet strict deadlines, and consistently manage your workload with minimal supervision.
- Collaborative: You are a team player who thrives in cross-functional environments and brings energy and ideas to the table.
- You have the ability to thrive in a fast‐paced, entrepreneurial environment
- You are excited about our organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback
Salary: Discuss During Interview
Education: Diploma, High/Secondary School
Employment Type: Remote
