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Navision Support Officer

Boma International Hospitality College
Nairobi, Kenya
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Posted:Oct 2 By:Hiring Kenya

Company Details
Name:Boma International Hospitality College
Industry: Education Management
Website: https://www.bihc.ac.ke/
Description: Our aim at Boma International Hospitality College (BIHC), in partnership with the Business and Hotel Management School (BHMS) in Switzerland is to nurture your interest in the hospitality industry and empower your ambitions. We have developed a state of the art study programme designed to facilitate access to demanding, while rewarding careers. , Our curriculum maintains a strong emphasis on Swiss tradition of balancing theories with immediate practical applications within the key and most central operating areas, namely the Food and Beverage and Rooms Division departments of the Boma Hotel Complex, as part of the Applied Hotel Operations module. , Beyond the theory and practical applications at the College and at Boma Hotels, our programs include periods of externships at leading international and local hospitality brands, during which students are expected to demonstrate their skills, knowledge and attitudes under the direct monitoring of professionals who will do their best in providing guidance for their professional benefit. Our students may undertake PAID international internship programs in the United States of America, Middle East and the Caribbean as part of their study package.
Job Description

JOB SUMMARY: 

° Reporting to the ICT Manager, the Navision Support Officer will provide techno-functional support by assisting in requirement gathering, system design and customization, user training, and general support of Microsoft Dynamics Navision at BIHC. The role will ensure full adoption, effective utilization, compliance, and ease of use of the ERP system across Finance/Accounts, Procurement, Stores, Human Resources, and Payroll functions”

° Contribute to the delivery of the College’s strategy by promoting excellence in the use of Navision systems and supporting BIHC’s Internationalization agenda.

Scope of the role:

° System Administration & Configuration

° User Support & Troubleshooting

° Training & User Engagement

Your key Responsibilities:

° Design, develop, test, and deploy system enhancements in line with approved user requirements.

° Support and maintain Microsoft Dynamics NAV 2016 offering users solutions to their daily issues such as and not limited to back-end support, routine data uploads e.g. bank receipts, user access provisioning and de-provisioning.

° Collaborate with users to ensure business requirements are met by providing simple solutions.

° Ensure compliance with IT governance, data security, and best practices.

° Conduct on desk and physical training to staff as per the plan and need basis.

° Explore potential future plans to upgrade Dynamics 2016 to cloud based platform such as Business Central.

° Analyze workflows and recommend process improvements using Navision tools.

° Any other duties as assigned by management.

THE SKILLS AND COMPETENCES WE ARE LOOKING FOR:

Key Skills and Personal Attributes

° Deep knowledge of ERP System Functional areas especially finance, procurement, human resources and inventory management 

° Ability to translate business needs and requirements into blended learning software training sessions in line with organization practices 

° Excellent training and documentation skills  

° Time Management – setting and meeting goals 

° Solving problems and making decisions 

° Good interpersonal and relation skills 

° Effective communication – training, presentation and writing 

° Ability to work independently 

° Team player with strong analytical and problem-solving skills 

° Required languages: English (Spoken: fluent | Written: fluent) 

Education and Experience:

° Bachelor’s degree in Information Technology or related field from a recognized institution with in-depth understanding of business processes, especially financial and inventory management.

° Experience in user systems requirements management

° Experience in CAL and AL development with test automation and performance toolkit. Knowledge of SQL and Transact-SQL.

° Knowledge in designing and customizing web portals.

° Training in Finance/Accounting will be an added advantage 

Education: Degree, Diploma
Employment Type: Full Time
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