Responsibilities:

Identifying both prospective and existing clients needs and match them with the company's solutions to grow the business

New client’s acquisition

Properly educating the clients on our product terms and conditions

Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability.

Analyzing business activities to identify and avoid funding high risk ones.

Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure

Build a good self and company reputation to grow customer loyalty

Always ensuring you have polished first contacts/impressions with clients.

Being respectful and diligent when dealing with people

Being effective in handling customer concerns

Requirements:

Bachelor’s degree/Diploma in any business-related course

Must have a minimum of 2 years of experience in a similar role from a microfinance or microcredit Industry

Strong negotiation and communication skills.

Ability to handle difficult conversations tactfully.

Knowledge of revolving credit products and financial services regulations.

Proficiency in data analysis and collection software.

Commitment to ethical practices and customer service excellence.