Relationship Officer (Loan Officer)

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Company Details
Industry: Consulting
Description: At Human Capital Outsourcing Limited, our journey began in 2017. We're not just an HR consultancy firm; we're your trusted strategic partners in realizing your vision. Over the years, our commitment to excellence has guided us through a path of continuous growth and learning
Job Description

Responsibilities:

 

Identifying both prospective and existing clients needs and match them with the company's solutions to grow the business

 

New client’s acquisition

 

Properly educating the clients on our product terms and conditions

 

Ensuring that loans sizes and terms are geared towards the borrower’s present repayment capability.

 

Analyzing business activities to identify and avoid funding high risk ones.

 

Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure

 

Build a good self and company reputation to grow customer loyalty

 

Always ensuring you have polished first contacts/impressions with clients.

 

Being respectful and diligent when dealing with people

 

Being effective in handling customer concerns

 

Requirements:

 

Bachelor’s degree/Diploma in any business-related course

 

Must have a minimum of 2 years of experience in a similar role from a microfinance or microcredit Industry

 

Strong negotiation and communication skills.

 

Ability to handle difficult conversations tactfully.

 

Knowledge of revolving credit products and financial services regulations.

 

Proficiency in data analysis and collection software.

 

Commitment to ethical practices and customer service excellence.

 

 

 

Education: Degree, Diploma
Employment Type: Full Time
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