Responsibilities

Interacts with customers over the telephone or face to face. Inputs and corrects customer orders and subscriptions through various computer software packages.

Learns to find their own errors and correct with instruction.

Trains on the different computer software packages, follows policies & procedures, expands knowledge of Distribution product line, handles customers on the telephone and face to face, deals with all types of orders and subscriptions, helps answer customer questions and problems, deals with customer personalities (i.e. Unsatisfied and disappointed customers).

Works on completing Customer Service Rep 2 requirements skills (current copy attached).

Increases speed and accuracy in all areas where training has been received.

Qualifications

Must be worthy to hold a current temple recommend

Completed Customer Service Rep 1 training and Two (2) years clerical experience. 

Certificate in a business-related course. Diploma or Bachelor’s degree will be an added advantage

Good customer service  and telephone skills.

Basic math skills.

Familiarity with computer equipment.

Ability to work under direct supervision and follow standard procedures and written instruction to accomplish assigned tasks.

Ability to communicate properly with colleagues, priesthood leaders and managers in both English and French.