Objective of the Role

The objective of this role is to ensure smooth communication and support for Frenchspeaking participants by managing the Help Desk, responding to inquiries, pre and

during the Festival.

Scope of Work / Responsibilities

Serve as the first point of contact for bilingual English/French participant inquiries regarding Festival logistics and preparation.

Provide information (in French) on event schedule, venue layout, transportation, accommodation, dining, and other logistics.

Maintain a daily record of inquiries and resolutions for reporting.

Translate Help Desk communications (written and verbal) between French and English where required.

Support real-time translation for participants seeking logistical clarity.

Provide support as needed to French speaking participants via phone, email & in person as briefed.

Work closely with the Festival team to escalate and resolve issues promptly.

Report daily to the assigned supervisor on key participant needs and recurring issues.

Support the implementation of accessibility measures for French speaking participants with special needs.

Deliverables

Daily log of Help Desk inquiries, responses, and resolutions.

Final summary report highlighting common participant concerns and recommendations for future festivals.

Duration of Assignment

The assignment will run from 1st September to 11th December 2025 to allow for pre-event preparation and post-event support.

Required Qualifications & Competencies

University Degree in Event Management, Business, Development, or Social Sciences, or relevant experience in lieu

At least 3 years’ experience in an event or logistics coordinating role, or relevant experience, preferably in gender justice, women’s rights, or a non-profit/NGO setting.

Experience working in a decentralized, virtual setting.

Fluency in both French and English (spoken and written) are mandatory

Proven experience in customer service, hospitality, event management, or help desk roles.

Excellent communication and interpersonal skills.

Strong organizational and problem-solving abilities.

Ability to work under pressure in a fast-paced, multicultural environment.

Knowledge of feminist spaces and sensitivity to diversity, equity, and inclusion principles is an added advantage.