Customer Service Coordinator

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Company Details
Industry: Professional Training & Coaching
Description: Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. With over 15 years in business and a combined 25 years plus personnel experience, we have built a company uniquely equipped to provide quality personnel & skill individuals to improve productivity through customized services. Q-Sourcing Servtec group is a member of Servtec International Group, a business solutions group with presence in over 13 countries worldwide with consistent excellence in Human Resources Management, Training, Fire Fighting and SHEQ support. At Q-Sourcing Servtec Group, we are known for neatly solving the most complex business challenges through innovative offerings.
Job Description

DUTIES & RESPONSIBILITIES:

 

Compliance with local authorities’ requirement for imports/exports, including but not limited to:

 

Processing of permits and IDFs

 

Co-ordinate shipping & logistics activities per client requirements

 

Prepare Certificates such certificates of Origin, (EAC /COMESA)

 

Prepare and dispatch files for customs clearance

 

Generate other government agencies clearance documents

 

Implement exports / imports SOPs

 

Maintain exports/ imports records.

 

Receive and record exports / imports customer orders

 

Raise pro-forma invoices for customer orders

 

Communicate with customers to obtain shipment approval as soon as possible

 

Prepare export / imports documentation as per customer requirements

 

Prepare export documentation to comply with terms of applicable letters of credit

 

Capture orders in SAP and ensure pack and shelf-life requirements per market

 

Support on induction process for new employees

 

Engage with inspection authorities to ensure timely inspection

 

Book approved consignments for transit

 

Send pre/post alerts

 

Track shipments to destination

 

Maintain outbound shipments PODs

 

Update clients as necessary.

 

Participate in the implementation of departmental and site EMS objectives.

 

KNOWLEDGE, SKILLS, AND EXPERIENCE:

 

Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalents

 

Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience

 

Excellent Communication skills

 

Decision–making, problem-solving, creativity

 

Analytical skills, attention to detail

 

Ability to interact at a high level with clients, senior management, and authorities

 

Ability to work in a team environment

 

 

 

Education: Degree, Diploma
Employment Type: Full Time

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