DUTIES AND RESPONSIBILITIES

Operational Efficiency & Process Improvement:

Analyze and streamline existing workflows to reduce waste, delays, and costs.

Implement systems (software, protocols, or SOPs) to improve productivity.

Ensure operational KPIs are met and exceeded.

Team Leadership & Development:

Manage, motivate, and train the operations team.

Foster a positive work culture centred around accountability and teamwork.

Conduct regular performance reviews and provide feedback.

Fleet or Asset Management:

Ensure the company’s tools, machinery or assets are well-maintained.

Optimize asset utilization and reduce downtime.

Track maintenance schedules and fuel efficiency.

Customer Satisfaction & Service Delivery:

Ensure timely and quality service to clients or partners.

Resolve escalations quickly and professionally.

Work with customer service or sales teams to align operations with client

expectations.

 Cost Management & Budgeting:

Monitor operational expenses and stay within budget.

Find opportunities to reduce costs without sacrificing quality or efficiency.

Compliance & Safety:

Ensure adherence to local regulations, licensing, and safety standards.

Conduct safety training and audits regularly.

Data-Driven Decision Making:

Use data to monitor performance, spot trends, and drive improvements.

Prepare reports for senior management on key metrics (efficiency, costs, staff

performance).

Scalability & Growth Planning:

Support business expansion by building scalable processes.

Plan staffing, logistics, and infrastructure needs in line with growth targets.

Vendor & Partner Relations:

Negotiate with suppliers or third-party service providers.

Ensure service level agreements (SLAs) are met.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Qualifications in Building and Construction or related field

Minimum of 2 years of experience in site supervision or operations management, preferably in a construction or manufacturing environment

Strong leadership, organizational, and communication skills

Good understanding of construction site safety and compliance practices

Ability to manage people, resolve conflicts, and enforce discipline