DUTIES AND RESPONSIBILITIES

Timely Food Delivery

• Pick up food and beverage orders from the restaurant and ensure prompt delivery to customers at their specified locations.
• Plan delivery routes efficiently to minimize delivery times and avoid delays.

 Order Accuracy

• Cross-check order details (e.g., items, quantities, packaging) before leaving the restaurant to ensure all customer orders are correct and complete.
• Ensure secure handling and transport of food to maintain quality and prevent spillage or damage.

Customer Interaction

• Communicate professionally and courteously with customers during deliveries.
• Provide real-time updates to customers in case of delays or issues with their orders.

Vehicle Operation and Maintenance

• Operate the delivery motorbike in a safe, responsible manner in accordance with Kenyan traffic laws.
• Perform basic checks on the motorbike (fuel, tire pressure, lights, etc.) before each shift to ensure roadworthiness.
• Report any mechanical issues or incidents immediately to the supervisor or management.

Cash and Payment Handling

• Collect payments from customers (cash, M-PESA, or other specified methods) where applicable.
• Ensure proper handling and reconciliation of any collected funds at the end of each shift.

Record Keeping and Reporting

• Maintain accurate logs of completed deliveries and any challenges faced during the day.
• Report customer feedback, complaints, or incidents to the restaurant management for follow-up.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Proven experience as a delivery rider, preferably with platforms like Glovo or Uber Eats
• Must own or be able to operate a motorbike (if one is not provided)
• Valid motorcycle driving license
• Good knowledge of the Gigiri and surrounding areas
• Strong time management and organizational skills
• Must be punctual, trustworthy, and customer-focused
• Ability to work flexible hours, including weekends and holidays