Job Summary

The role holder will be responsible for Agriculture Insurance business acquisition, stakeholder management and quality control and in liaison with the supervisor organise an effective workflow and ensure satisfactory standards are met in line with set standards

Key Responsibilities

Build and maintain relationships with current and potential customers by networking and providing personalized and quality customer service to share and clarify information and maximize company brand.

Maintain good relationship with Insurance intermediaries (brokers/Agents) and other sources of business whom we deal with on daily basis in the organisation.

Maintaining good relationship with service providers e.g vets & agronomists contracted by the company for specialised services.

Recruit new intermediaries in line with company guidelines

Maintaining proper records of all the agriculture business written within the organisation including at branches.

Training of intermediaries and internal sales force on agriculture insurance business.

Prepare sales reports as may be required from time to time Field visits for risk assessments/survey from time to time Preparation of detailed report upon client visit with recommendations on risk improvement. Offer technical assistance to other business functions i.e branches, claims department, to serve clients on need basis. Ensure treaty re-insurance underwriting guidelines are adhered to in both underwriting work and in quotations Measure and optimize portfolio progress by reviewing and analysing underwriting data and monitoring industry best practices to identify opportunities for continuous improvement Maintain high standards of customer service by responding to clients enquiries (walk-in clients, telephone and emails) and efficiently address their issues In liaison with expert business partners, assist clients in identifying our products (policies) that suit their needs in line with insurance principles. Apply the credit control policy and ensure that debit/ credit notes raised are raised in the correct month to facilitate collection Ensure proper filing of client information both manual and electronic for easy retrieval of documentation when required Embrace governance requirements touching on KYC/AML Record customer complaints with customer complaints champion in the department and offer solutions where necessary