Responsibilities

Branch Operations Management: Lead and oversee all daily branch activities including warehousing, dispatch, inventory, customer service and administration, ensuring efficient operations, budget adherence, inventory integrity and alignment with the company’s performance targets and governance standards.

Regulatory Compliance: Ensure full compliance with PPB and WHO GDP/GSP standards by implementing quality protocols, conducting internal inspections, managing audits, training staff, maintaining environmental controls and enforcing the company’s SOPs and regulatory policies.

Pharmacovigilance & Drug Safety: Serve as the branch-level Qualified Person for Pharmacovigilance (QPPV), responsible for monitoring and reporting adverse drug events, coordinating with the Head Office QPPV, and fostering a culture of safety and compliance in line with national and internal drug safety requirements.

Coordination & Communication: Facilitate timely and effective communication across internal teams, regulatory departments and external partners, while escalating operational or compliance issues as needed, and supporting senior leadership in executing branch and corporate priorities.

Qualifications

Bachelor’s Degree in Pharmacy (BPharm) or equivalent from a recognized institution.

Must be a registered Pharmacist with a valid PPB practicing license.

Minimum of 8 years in the pharmaceutical distribution or operations, with 3+ years in a managerial or supervisory role.

Proven experience in pharmacovigilance and regulatory compliance is required.

Solid understanding of PPB regulations, WHO GDP/GSP, and pharmacovigilance reporting frameworks.

Familiarity with inventory management systems (ERPs/WMS), quality assurance and internal audit procedures.

Exceptional communication and presentation skills as well as strong analytical skills.

Proficient in CRM tools, Microsoft Office, ERPs and data reporting systems.