DUTIES AND RESPONSIBILITIES:

• Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages.
• Handling customer interactions at various levels of customer touch points
• Consistently follows the set Standard Operating Procedures (S.O.Ps) during production Advice the Barista in charge on stock levels
• Maintains a clean, tidy and working counter at all times
• Assists the barista in charge in running the barista counter
• Doing the daily stock take of counter products at the end of the shift
• Collaborate with other team members to ensure a positive customer experience
• Ensuring sufficient supply of products for sale in the counter by doing sufficient back up
• Ensuring all take-away and eat in orders are dispensed promptly according to the order docket
• Arranging the pastry case and ensuring that it is always clean
• Reconfirming of orders done on Vuka
• Controlling of wastages
• Ensuring there is enough change at all times
• Maintaining shift float money and ensuring no shortages
• Timely closure of counter variances
• Taking care of counter machines
• Ensure countable daily stock are done correctly
• Carry out any other task as may be instructed by superiors

QUALIFICATIONS

• Ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• In-house training in baristaring and service
• Excellent customer care technique and application
• The candidate should have 2 years working experience as a certified Java
• House Africa Staff or 3years working experience as a Barista in a certified coffee store
• Be conversant with the Java House Africa coffee/beverage menu and
• dedicated to its systems and procedures
• Specialty coffee bodies certification [SCAA, SCAE.CQI]
• Coffee Liquors certification
• Minimal "O" level