We are seeking a skilled Telephone Operator to manage inbound and outbound calls in a professional and efficient manner. The ideal candidate should have excellent communication skills, be adept at handling multiple lines, and possess a friendly and courteous demeanour.

Key Responsibilities

• Answer and direct incoming calls promptly and professionally
• Provide information, take messages, and transfer calls to appropriate individuals
• Maintain call logs and ensure accurate record-keeping
• Assist with administrative tasks as needed

Qualifications & Skills

• Diploma Certificate or equivalent
• 3 years’ experience as a Telephone Operator or similar role preferred
• Proficiency in Microsoft Office Suite and telephone systems
• Strong interpersonal skills and customer service orientation
• Ability to multitask and prioritize tasks effectively