This role is accountable for reviewing agency applications and ensuring strict adherence to processes and procedures. This role involves overseeing the quality of approved agents and ensuring a strong agency presence to effectively deliver banking services to customers. Additionally, the Agency Distribution Lead is responsible for the strategic selection and approval of high-quality agents. 

Key Responsibilities: 

• Review agency applications and ensure full compliance with established processes and procedures.
• Collaborate with the legal unit to ensure the bank’s protection in agency agreements and applications.
• Oversee the processing and documentation of agency relocations, transfers, exits, and terminations.
• Ensure the bank’s adherence to CBK regulations and alignment with agency prudential guidelines.
• Coordinate agency application activities between branches and other relevant support units to ensure comprehensive support for agency business operations.
• Facilitate staff training on new agency products and processes.
• Ensure recruitment of high-quality agents is conducted in full compliance with established policies and procedures.
• Guarantee that the agent approval process is completed within SLA timelines.
• Share timely market intelligence and trends to keep the team informed.
• Perform any other duties as assigned by the team leader.

Qualifications

Academic and Professional Qualifications, Experience  

• Bachelor’s degree in accounting, finance, banking or business-related fields from a recognized institution of higher learning.
• Over 4 years of relevant working experience and must have worked in the Bank for not less than 2 years.
• Experience in overall branch operations, especially cash, accounts opening, customer service etc.
• Previous experience in agency banking –should be an added advantage.
• Overall knowledge of what the Agency supervisor role entails.
• Knowledge of AML, KYC and CBK Agency prudential guidelines.
• Ability to identify and respond to customer and agents’ needs

Key Competencies & Skills 

• Proficient in using computer spreadsheets with advanced skills.
• Strong record-keeping and organizational abilities.
• Excellent business marketing and sales expertise.
• Collaborative team player with exceptional interpersonal skills.
• Demonstrates professionalism, integrity, and ethical conduct.
• Proven leadership experience with the ability to motivate and inspire others.
• Strong analytical and problem-solving abilities with sound decision-making skills.
• Financially astute with demonstrated financial analysis capabilities.
• Ability to perform effectively under pressure, including long hours and frequent travel.
• Excellent verbal and written communication skills.
• In-depth knowledge of CBK Agency Prudential Guidelines.
• Comprehensive understanding of competitor analysis and market trends.
• Skilled at identifying and addressing customer and agent needs