About the Role

• We are looking for a professional with 3+ years of work experience to join the ITO Networks based in any of our Countries of Operation. You will maintain the networks and systems that keep our organization running. From maintaining Network security to supervising network updates you will not only support Country ITO but also the thread that connects all operations. Deep technological expertise with multiple computer systems, hardware, and software is essential for this role and helps improve our organization. You will directly report to the Networks Lead.

Responsibilities

Infrastructure and Platform Management

• Implement and administer IT Networks: LAN, WAN, network segments, and the Internet.
• Network connections are stable
• Network connections comply with InfoSec policies
• High availability.
• Install and maintain both hardware and software.
• Work through Country ITO (i.e. via SOPs) to manage upgrades and repairs; ensure CITO training.
• Update documentation.
• Identify and pursue opportunities for improvement through automation, cost reduction, or similar.

Monitoring and Event Management

• Design and implement monitoring, alerting, and thresholds; detect potential service disruptions.
• Manage network events and incidents.
  • Determine their significance.
  • Accomplish the correct control action.
• Mitigate network events and incidents.
• Implement networking redundancies and backup.

Service Networks Requests

• Resolve Tier 2 or 3 incidents within Service level agreements.
• Analyze and implement networking requests to expected standards within agreed timelines.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Cisco certified network associate.
• Network security implementation.
• ITIL, SDLC, InfoSec practices.